The identity curation game: digital inequality, identity work, and emotion management

an article by Laura Robinson (Santa Clara University, USA) published in Information, Communication & Society Volume 21 Issue 5 (May 2018)

Abstract

The research examines an understudied facet of digital inequality: how digital inequality impacts identity work and emotion management.

The analysis reveals how unequal access to digital resources shapes how well youths are able to play what I call the identity curation game.

Digital resources determine youths’ ability to succeed in this game that is governed by three implicit rules:

1. constantly update or be sidelined,
2. engage in constant reciprocated identity-affirming interactions, and
3. maintain a strategy of vigilance to remove traces of failed identity performances.

This article draws on Symbolic Interactionism and pays particular attention to Hochschild’s theory of emotion management.

Drawing on these frameworks, the findings reveal how under-resourced youths experience connectivity gaps that disrupt their ability to play the identity curation game, as well as the resulting emotional consequences. Under-resourced youths manage distinctive negative emotions arising from connectivity gaps that hinder their digital identity work, as well as engaging in distinct kinds of suppressive work to police their own emotions including longing, envy, shame, frustration, and stigmatization.

In making these linkages, the research reveals the cascading effects of digital inequality among youths where constant connectivity is the sine qua non of social inclusion.

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