a post by Daniel Tomlinson for the Reolution Fundation blog
The way we shop in the UK has changed dramatically in just the space of a decade. In 2008 less than five per cent of retail spending was online, and that share has almost quadrupled in the years since. The latest statistics published just this morning show that in March this year almost a fifth of retail spending was carried out online.
Our changing spending habits don’t just mean some emptier high streets and a surge in delivery vans whizzing around our neighbourhoods; they also have a profound effect on the lives of the near three million people that work in retail.
We detailed in a report published earlier this year the scale of this change in retail – and its impact on people and places. This work was drawn from our analysis of important metrics like pay and employment. But today I wanted to tell the story of these changes on retail workers past and present using their own words (as taken from two focus groups we ran for this report).
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