“I’m just a soul whose intentions are good. Oh lord, please don’t let me be misunderstood.” There’s probably a Nina Simone lyric to mirror all of our perpetual worries, but this one from 1964’s Don’t Let Me Be Misunderstood underlines a universal problem.
Despite our being social animals who learn from and develop meaning through language, interpersonal communication remains rife with difficulties. This is intensified in a workplace setting where people may feel under stress: stress reduces our ability to think and communicate with clarity.
But clarity really matters at work. To get stuff done, we need to understand each other. We need to grasp our customers’ challenges; understand our colleagues’ ideas; execute instructions precisely.
Clean Language is way of limiting misunderstandings, improving relationships and ultimately enhancing the quality of our work. It does this by developing inquiry skills including paying attention and asking precision questions, so that we can build a picture of the world as it appears to the other person.
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