Uncertainty in emotion recognition

an article by Agnieszka Landowska (Gdansk University of Technology, Poland) published in
Journal of Information, Communication and Ethics in Society Volume 17 Issue 3 (2019)

Abstract

Purpose
The purpose of this paper is to explore uncertainty inherent in emotion recognition technologies and the consequences resulting from that phenomenon.

Design/methodology/approach
The paper is a general overview of the concept; however, it is based on a meta-analysis of multiple experimental and observational studies performed over the past couple of years.

Findings
The main finding of the paper might be summarized as follows: there is uncertainty inherent in emotion recognition technologies, and the phenomenon is not expressed enough, not addressed enough and unknown by the users of the technology.

Practical implications
Practical implications of the study are formulated as postulates for the developers, users and researchers dealing with the technologies of automatic emotion recognition.

Social implications
As technologies that recognize emotions are becoming more and more common, and perhaps more decisions influencing people lives are to come in the next decades, the trustworthiness of the technology is important from a scientific, practical and ethical point of view.

Originality/value
Studying uncertainty of emotion recognition technologies is a novel approach and is not explored from such a broad perspective before.

---