an article by Karen Niven, Christine A. Sprigg and Christopher J. Armitage (University of Sheffield, UK) published in European Journal of Work and Organizational Psychology Volume 22 Number 1 (February 2013)
Abstract
Workplace aggression poses a significant challenge to organisations due to its potential impact on employees’ mental and physical well-being. Using two studies, this article investigates whether emotion regulation could alleviate the negative effects of exposure to workplace aggression on employees’ experience of strain, among social workers (N = 77) and emergency services personnel (N = 70).
As predicted from coping theories of emotion regulation, Studies 1 and 2 showed that using the emotion regulation strategy of reappraisal during interactions with individuals from inside the organisation (e.g., coworkers or managers) attenuated the workplace aggression-strain link.
Conversely, but consistent with emotional labour theories of emotion regulation, engaging in reappraisal and suppression during interactions with legitimate outsiders (e.g., clients or patients) strengthened the workplace aggression-strain link.
The findings have implications for both theory and practical interventions regarding workplace aggression.
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