Social networking as the production and consumption of a self

an article by Michael Fisher, Richard Boland Jr. and Kalle Lyytinen (Case Western Reserve University, USA) published in Information and Organization Volume 26 Issue 4 (December 2016)

Highlights

• We conducted a qualitative research study using a grounded theory approach with semi-structured interviews of SNS users.
• We discovered that the creation and consumption of user generated content (UGC) are symbolic interactions.
• The creation and consumption of UGC recursively produce and consume the users’ self-identities on SNS.
• This cyclical framework for explaining the role of self-identity on SNS is a novel finding with broad implications.

Abstract

The ubiquitous use of social networking sites (SNS) has resulted in the blurring of individual's private and professional social worlds. As the use of SNS in the workplace grows, it has been studied along a number of dimensions such as its impact on boundary spanning, the advancement of careers, and campaigning for projects.

Earlier research on the personal use of SNS has explored user motivations and benefits of participating in SNS including social capital, status seeking, narcissism, self-esteem, and professional identity. However, these studies attempt to describe with static frameworks what we discover to be a dynamic, cyclical process of creation and consumption of self-identity.

We conducted a qualitative research study using a grounded theory approach with semi-structured interviews of SNS users, discovering that the creation and consumption of user generated content (UGC) are symbolic interactions, which recursively produce and consume the users' self-identities on SNS. This cyclical framework for explaining the role of self-identity on SNS is a novel finding with broad implications for understanding the use of SNS, especially in the workplace.

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