Generalised scepticism: how people navigate news on social media

an article by Richard Fletcher and Rasmus Kleis Nielsen (Reuters Institute for the Study of Journalism, University of Oxford, UK) published in Information, Communication and Society Volume 22 Issue 12 (2019)

Abstract

Social media is an increasingly widely used and important source of news. News on social media is ‘selected’ by a variety of actors, including the editors and journalists that produce the content, and the algorithms developed by technology companies to make automatic display decisions based on users’ past behaviour and the actions of their friends.

We analyse how people navigate news on social media, and focus on their perception of the different kinds of news selection involved.

The analysis uses a mixed-methods design based on focus group material and survey data from Germany, Spain, the United Kingdom, and the United States.

Across all four countries, with their different political and media systems, we find that

1. the majority do not understand exactly how the information they receive is filtered by algorithms, but they do not uncritically accept it either, because they are sceptical of all forms of selection ‒ including that performed by editors and journalists,
2. approval for algorithmic selection is stronger amongst younger people, and
3. those with a high level of interest in ‘soft’ news topics (and low interest in ‘hard’ news topics) are more likely to approve of news algorithmically selected on the basis of what their friends have consumed.

We argue that the way in which most people navigate news on social media is thus based on a ‘generalised scepticism’ where people question all kinds of selection.

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