an article by Jerald Hughes, Punit Ahluwalia and Vishal Midha (affiliation(s) not provided) published in Electronic Government, an International Journal Volume 10 Number 1 (2013)
Abstract
An important component of e-government maturity is online software tools for financial analysis directly on the website.
This paper develops a novel extension of website heuristic evaluation methodology, contributing a set of guidelines which encompasses not only website content, but also online software quality, based on established software evaluation concerns.
Interactive online retirement and tax planning software tools are used as exemplars to demonstrate the evaluation methodology.
Online software tools from five nations in four regions of the globe are evaluated for three different kinds of tasks.
Results indicate that such tools have considerable room for improvement.
Hazel’s comment:
I have not yet managed to read this article. It will be interesting to see whether the authors looked at the UK where I would anticipate that there is not only considerable room for improvement but not enough software to be able to make a reasonable comparison.
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