an article by Andrew Smith (University of Bradford) and Fiona Elliott (RetailCom) published in Work Employment & Society Volume 26 Number 4 (August 2012)
Abstract
This article presents a vivid account of the day-to-day reality of a female manager in a busy UK city centre food retail store.
Insights into some of the transformations in retail work are illuminated, namely restricted store budgets, lean staffing and a long-hours culture.
The combination of these factors has resulted in increasing workplace demands and time pressures, with health and well-being consequences.
This unique account enhances understandings of the twin challenges for managers in attempting to accommodate work-life balance for their staff and themselves personally. Despite these workplace pressures, the narrative is peppered with instances of practical and emotional concern and support.
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