an article by Vishanth Weerakkody (Brunel University London, Uxbridge, Middlezex, UK), Zahir Irani, Habin Lee, Nitham Hindi and Ibrahim Osman published in Information Systems Management Volume 33 Issue 4 (2016)
Abstract
Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services.
Using a survey, this study collected 1,518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services.
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