Wednesday, 9 November 2016

Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction

an article by Vishanth Weerakkody (Brunel University London, Uxbridge, Middlezex, UK), Zahir Irani, Habin Lee, Nitham Hindi and Ibrahim Osman published in Information Systems Management Volume 33 Issue 4 (2016)


Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services.

Using a survey, this study collected 1,518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services.

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