Jo Warner (University of Kent) and Dawn Talbot and Gerry Bennison (Independent Scholars) published in Critical Social Policy Volume 33 Number 2 (May 2013)
Abstract
The importance of cafes in fulfilling certain political, cultural and social functions has long been acknowledged in the social sciences.
Despite this interest, there has been relatively little empirical or theoretical work which explores the intersection between the idea of the cafe and the concept of care as understood in social policy and practice.
In particular, there has been little work that considers the social value of sites such as cafes, especially in deprived areas, and the role they may play in the day-to-day lives of people who use them.
Through a detailed case study of a cafe, we examine the meaning of community, family and home in terms of the affective connections that places like cafes entail. We argue that powerful forms of everyday care work may be found in such sites, and we advocate for greater awareness in social policy of the complex and multilayered nature of emotional labour in this context.
Showing posts with label emotional_work. Show all posts
Showing posts with label emotional_work. Show all posts
Thursday, 6 June 2013
Friday, 8 June 2012
The influence of emotional labour and emotional work on the occupational health and wellbeing of South Australian hospital nurses
an article by Sandra L. Pisaniello, Helen R. Winefield and Paul H. Delfabbro (School of Psychology, University of Adelaide, Australia) published in Journal of Vocational Behavior Volume 80 Issue 3 (June 2012)
Abstract
Nursing is an emotionally complex occupation, requiring performance of both emotional labour (for the benefit of the organisation and professional role) and emotional work (for the benefit of the nurse-patient relationship).
According to the Conservation of Resources Theory, such processes can have a significant effect on psychological well-being and occupational stress, although little is known about the factors that moderate their effects.
This exploratory study investigated the relationship between emotional labour and emotional work on psychological wellbeing and occupational stress in 239 nurses sampled from a South Australian hospital. The multi-component questionnaire study focused on the emotional labour elements of emotion expression and suppression, as well as surface acting and deep acting, and examined the companionship, help, and regulation elements of emotional work.
In a multivariate model, emotional work was found to be less strongly predictive of negative psychological outcomes than was emotional labour, but was more strongly predictive of positive outcomes. Social support may moderate or be an antecedent to the performance of emotional labour and emotional work.
The findings support the Conservation of Resources Theory with emotional work, rather than emotional labour, enabling the uptake of resources and leading to positive occupational health and well-being.
Highlights
Abstract
Nursing is an emotionally complex occupation, requiring performance of both emotional labour (for the benefit of the organisation and professional role) and emotional work (for the benefit of the nurse-patient relationship).
According to the Conservation of Resources Theory, such processes can have a significant effect on psychological well-being and occupational stress, although little is known about the factors that moderate their effects.
This exploratory study investigated the relationship between emotional labour and emotional work on psychological wellbeing and occupational stress in 239 nurses sampled from a South Australian hospital. The multi-component questionnaire study focused on the emotional labour elements of emotion expression and suppression, as well as surface acting and deep acting, and examined the companionship, help, and regulation elements of emotional work.
In a multivariate model, emotional work was found to be less strongly predictive of negative psychological outcomes than was emotional labour, but was more strongly predictive of positive outcomes. Social support may moderate or be an antecedent to the performance of emotional labour and emotional work.
The findings support the Conservation of Resources Theory with emotional work, rather than emotional labour, enabling the uptake of resources and leading to positive occupational health and well-being.
Highlights
- Emotional labour and emotional work distinctly influence nurse health and well-being.
- Emotional work contributed less variance in negative outcomes than emotional labour.
- Emotional work contributed more variance in positive outcomes than emotional labour.
- Emotional work enables the uptake of resources, leading to positive consequences.
- Social support moderated and directly influenced emotional labour and work.
Wednesday, 26 October 2011
The emotional labour process: An essay on the economy of feelings
an article by Steve Vincent (University of Leeds) published in Human Relations Volume 64 Number 10 (October 2011)
Abstract
This article evaluates conceptual resources for exploring the economy of feelings. It reviews existing contributions, discovering tensions surrounding the material status of emotional displays and normative commitments at work, as well as significant gaps within the conceptual resources used to classify the emotions we experience and evoke while working. In an effort to develop more robust categories for this broad area, labour process theory is combined with other conceptual tools to reframe and refresh debates. Specifically, the concept emotional misbehaviour is posited as a useful addition to the debate concerning the material status of emotion at work and various novel conceptual resources are explored from a labour process perspective. In particular, emotional intelligence, techno-normative control, symbolic violence and cultural capital are introduced to the debate and considered for their potential usefulness in filling the conceptual gaps identified.
Abstract
This article evaluates conceptual resources for exploring the economy of feelings. It reviews existing contributions, discovering tensions surrounding the material status of emotional displays and normative commitments at work, as well as significant gaps within the conceptual resources used to classify the emotions we experience and evoke while working. In an effort to develop more robust categories for this broad area, labour process theory is combined with other conceptual tools to reframe and refresh debates. Specifically, the concept emotional misbehaviour is posited as a useful addition to the debate concerning the material status of emotion at work and various novel conceptual resources are explored from a labour process perspective. In particular, emotional intelligence, techno-normative control, symbolic violence and cultural capital are introduced to the debate and considered for their potential usefulness in filling the conceptual gaps identified.
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