via Latest Internet resources added to Intute: Social Sciences Business and Management gateway on 17 June
Callcentre helper is an online news and help service for anyone working in or managing call centres. However, it could be interesting for management students or researchers who are looking for data and findings on call centres, e.g. company news and surveys of customer needs. Job vacancies are also advertised.
Hazel's comment:
I'd be inclined to bookmark this as a useful resource. It certainly seems to "tell it like it is" but without being overly gloomy. And despite a down-turn in the economy (not ever called a recession, at least not yet) staff are wanted in callcentres.
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