Outliers

i.e. those people who are outside, or on the outside edge of, the informationally aware group(s) in society.

The UK government is not the only government in the developed world to make rash assumptions about information needs and the ability of people to meet their needs without assistance. Who are the outliers, and how can advisers best help these to understand information and how best to use it?

Lark Birdsong wrote a very useful article in Searcher back in September of this year which will, I believe, help you to understand both the issues and the solution(s).

http://www.infotoday.com/searcher/sep09/Birdsong.shtml

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