via Webware.com by Rafe Needleman on 15 August
We have been reminded several times lately that Web 2.0 is in no way a synonym for "reliable." Major services have crashed. Big product launches have fizzled. Users have raised their collective fists in the air. What's going on? Is the Web crumbling? Well, no, it's not. But users' expectations are rising, and Web companies often get themselves into trouble by promising far more than they can deliver.
Rafe's "timeline of offline" provides names, dates, corporate reaction, and what the users did. He ends with the recent Netflix problems with shipping centres and says: "The damage: Netflix customers have to watch old DVDs, live TV, Tivo, Unbox, Hulu... Wait a minute, do we really need Netflix?"
Hazel's comment:
I know a lot of people who do use Netflix and personally I'd answer the question above by saying: "No, you don't need it". Tesco DVD rental, pay for a year in advance, is better value for money and has never had an outage!
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