Implementing social software in public libraries: An exploration of the issues confronting public library adopters of social software

an article by Louise L Rutherford in via Library Hi Tech Volume 26 Issue 2 (2008)


Abstract
Purpose
The purpose of this paper is to report the results of a research project designed to identify the kinds of social software that public libraries are using and to explore the issues confronting public library adopters of social software.
Design/methodology/approach
This research uses a qualitative methodology and takes the form of open-ended interview questions using an e-mail format. The research uses Rogers' Diffusion of Innovations theory as a framework.
Findings
The research found that blogs were the most popular social software tool being used in public libraries and that people-related issues were the most important issue for librarians to take into account when implementing social software. Library staff acceptance of social software was the most crucial success factor for social software. Other important issues included staff training, the steep learning curve involved in becoming a social software user, and human resource constraints.
Originality/value
This paper provides public librarians with a basis on which to assess potential adoption decisions for social software and to learn from the experiences of others.

Hazel's comment:
I know, I know, don't tell me -- you aren't working in a public library. Very few readers of this blog are but what is sauce for the goose may be sauce for the gander is an old proverb and like all proverbs may have a grain of truth in it.
Libraries are about imparting information to, in the case of public libraries, the public. However, if you work in any kind of library or information repository you are in the business of imparting information in more, or less, structured and controlled ways. You will be subject to many of the advantages and constraints that are outlined in this article.