Sunday 26 October 2008

A study of e-government system effectiveness: applying structuration theory ...

an article by Paul T Y Tseng in International Journal of Electronic Business Volume 6 Number 4 (2008)

Abstract
This paper is based on Giddens' structuration theory to discover what constitutes the effective use of Electronic Government Information System (EGIS) through empirical method. It investigates how to enable EGIS effectiveness among people, technology, and organisation within a public organisational context. Usable 152 respondents data are chosen from the Bureau of Foreign Trade (BOFT) and the Department of Commerce (DoC) within the Ministry of Economic Affairs, Taiwan. Causal analysis was conducted to explore the relationships among the research variables. The results indicate that the impact of ICT environment, institutional properties, and human factors on the effectiveness of EGIS is fully mediated by how the public employees use EGIS.

Hazel's comment:
In other words it's the people using the system that make the difference in how it's perceived.
I'm not entirely sure that I agree since a number of government information systems in the UK do not work as efficiently as they should (and even, in some cases, don't work at all) and there is nothing that the staff of the government department can do to make the system more efficient or to get it to work in the way in which it was envisaged that it would!


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